Frequently Asked Questions
How Should I Care for my Embroidered Items?
For the best protection, turn your garments inside out to protect the stitching. Follow the washing & drying instructions on the tag from the manufacturer.
After placing my order, when will I receive my order?
My current turn around time is always listed in the Checkout Box (unless a Pre-Order &/or specified otherwise), This does not include shipping time. However, if you are needing your item(s) sooner, I have an Expedite My Order option.
How are pockets embroidered?
All pockets are sewn shut.
Do you embroider personal items?
This is always considered! Please email me with a picture of your item(s) and we can discuss!
Do you accept returns?
Due to the nature of the monogram business I do not accept returns unless a mistake has been made on my part.
For non-personalized items, you must email me within 7 business days requesting a Return Label. All tags must remain in tact in order to receive a refund. Once the item is shipped back to me and I have received, a refund will be given.
How do you ship?
I ship First-Class USPS. However, if you need your item expedited or insured please email me and I can make that happen for you for the additional cost difference.
Will I be given a tracking number?
Absolutely! You will be emailed a tracking number so that you can track your package.
Do you offer local pickup?
Yes! Local pick up is available in the San Antonio, TX area. Use code LOCALPICKUP at checkout so you won't be charged for shipping!