Policies

Due to the nature of the business I do not accept returns. I appreciate your understanding. If you have any product questions please email prior to ordering to customerservice@southernsorelle.com. I would be more than happy to answer any questions.

Personalization Invoices

Personalization is an additional cost from your item. *All personalization invoices must be paid prior to shipment. If for some reason your personalization charge was not charged when you placed your original order I will email you with the invoice. Orders will remain on hold until the invoice is paid.

Non-Personalized Items

Non-personalized items may take up to 3-5 business days to ship based on product availability & shipping days. Shipping days are typically Tuesday & Thursday each week. 

Do you embroider personal items?

I apologize, but at this time I do not accept personal items to be embroidered, only items sold within my shop.

Do you offer mockups?

Absolutely. I charge $5 per mock up. If you would like mock ups, simply leave me a Note on your order form with the font selections you would like to see and I will email you with the mock ups to choose from before I stitch!